Great breakfast and comfy bed, but missed having enough towels for four people.

The staff provided excellent service and were very attentive during my stay. The room was clean and well-maintained, with comfortable bedding that ensured a good night's sleep. The breakfast offered a variety of options including hot items and fresh coffee, which was perfect for starting the day right before heading to work.

None encountered during the stay.

A Pleasant Stay with Great Staff!

Enjoyed a fantastic stay! The front desk staff truly made our visit special, offering great recommendations for local dining. The room was comfortable, though I found the office chair lacking support, an upgrade would enhance future stays. Pro tip, inquire about the nearby pool options ahead of time.

Comfortable stay with accommodating beds and plenty of charging ports. The breakfast was well-stocked and continuously refreshed, which was a pleasant surprise. On the downside, the check-in process was confusing due to a miscommunication about date changes, leading to unexpected charges. Additionally, some front desk staff seemed uninformed about local options, and minor room details like worn furniture could use improvement.

Facilities left room for improvement, such as the exercise room, which lacked an exercise bike and had limited equipment overall. The chair in my room was old and uncomfortable, which hampered my ability to unwind. Water quality during showers was poor, leaving a persistent soapy feeling on my skin. Furthermore, the pool was unavailable for several days, limiting leisure options. If cleanliness and service consistency were better aligned with my initial expectations, it could have made for a more enjoyable stay.

This hotel suits me perfectly with free wi-fi, a fitness center, and friendly staff who helped my elderly parents during our first stay. I always feel welcome and cared for here.

i had a great stay here after visiting before. the staff were incredibly friendly and accommodating. the room was spotless and felt fresh, exceeding my expectations for a quick visit.

wifi was spotty at times

During my stay at Holiday Inn Express Richmond, An Ihg Hotel, I appreciated the spacious layout and comfortable atmosphere, which made moving around easy with my mobility aid. The staff were exceptionally friendly and attentive throughout my visit.

More accessible bathrooms would enhance comfort for seniors.

Felt right at home with a super clean and spacious room. Loved the cozy lobby for relaxation!

Felt immediately at home, no complaints.

The beds here are AMAZING! So comfortable 😍. The room was clean, and the breakfast was hot and well-stocked. The only downside was parking. it was crowded when we arrived.

During my stay, I appreciated the cleanliness and spaciousness of the room. The comfortable bed made for a restful night, and the kitchen amenities were a nice touch for quick breakfasts before heading out. I found the location ideal for visiting nearby attractions, especially the Rose Garden and the Historical Museum, which were just a short drive away.

The spacious layout impressed me, especially the welcoming design and accessibility. It was a breeze moving around with my mobility aid, making our stay much more comfortable and enjoyable.

More accessible bathrooms would be wonderful.

will certainly stay here again

The room was super clean and spacious with comfy beds, a microwave, and a fridge. The bathroom had a nice shower and free toiletries. I loved the cozy lobby for relaxation. Great breakfast options like fresh coffee and pastries. They also had a fitness center and indoor pool, which was awesome!